By Geoffrey James | September 17, 2010
Inside sales means selling over the telephone, and that’s difficult if you keep making the same dumb mistakes.
There are, in fact, exactly 10 mistakes that keep cropping up in these environments. Most of them are connected with cold-calling, but they show up when inside sales reps handle inbound calls as well.
This post contains 10 recordings of telephone calls ( courtesy of the sales training firm Telemasters) illustrating the 10 most common errors that inside sales reps make.