Day 62 – The Puzzle – Handling Customer Complaints Online For Your Restaurant…STAND YOUR GROUND!



You and only you can be the gate keeper for your brand, so do exactly what Michelle did here.

Before you read any farther into this blog, CLICK HERE and read the post Michelle made to defend her restaurant, Case & Bucks, from some online shade.  It’s absolute gold and once you read it you’ll have the context you need for the rest of the blog.

Ok, now back to the action.

DAMN, didn’t she freaking DOMINATE that post!  

First, let’s get this out of the way and I’ll warn you, this will go against everything you’ve ever thought.

HOPE & PRAY for some negative posts like this monthly.  WHAT!?  Are you crazy Matt, well yes a little 🙂

Let me explain, here are my 5 reasons you want this stuff in your life:

#1 – If you don’t get hate, then you’re not taking enough action.

#2 – Hate and people throwing shade will EXCITE you and bring out that fire (like it did with Michelle).

#3 – It will force you to take action and put on paper how you REALLY feel.  Because I know none of you really “FEEL” how your social media looks.

#4 – It will prove to you how awesome you are because you’ll get 10x the love than the hate garnered.

#5 – And last but not least, it will show you the power of using social media to tell your story. Then HOPEFULLY it will get you away from posting lame ass food pictures every day and instead get you on team MP and using the written word and videos from your heart.  The power of properly crafted content NOT around your food will draw in more and more people and help you finally market your restaurant correctly. 

Great job Michelle, now that I know what you have in the tank I’m going to be on the lookout for some more heartfelt content to connect you, your brand, your team and your food with your community.

Recommended Posts