Hope & Pray Marketing – The Gruff Pizza

If a restaurant gets us into their place of business through organic reach, can they capture us once we come? Let’s check out what The Gruff does to collect our information and eliminate the “Hope & Pray” method of getting us to return as repeat customers.

I received a recommendation for The Gruff, a pizza restaurant in Northern Kentucky. They also had great Yelp reviews and good social media posts. It’s an amazing restaurant, so of course I wanted to try it. BUT they didn’t try to collect my information to incentivize me to return – no email, no phone, no birthday collection. These are simple, easy ways to get repeat customers!

Matt Plapp

I’m the CEO of Driven Media Solutions, a full service marketing firm located in Cincinnati & Northern Kentucky. I have over 18+ years of experience in small business marketing in the region. From Corporate America to Locally Owned companies, I’ve been involved in most forms of marketing and have seen the good, the bad and the ugly. I have a strong passion for Guerilla & Grass Roots Marketing, Social Media and Internal Marketing Strategies.
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