Live With Restaurant Author Doug Radkey

Live With Restaurant Author Doug Radkey at 3pm EST 4/7

Doug’s new book “Hacking The New Normal” is a MUST for anyone in the restaurant/hospitality industry.

What I want to talk about
1st – Page 63 “Anticipating The Reset” –
– Are We Prepared & Can We Execute

2nd – Page 90 “Customer Retention”
– 9%, 18% & 27% (Casual Dining Come Back Rate)

3rd – Page 134 “Guest Journey Maps”

Matt Plapp

I’m the CEO of Driven Media Solutions, a full service marketing firm located in Cincinnati & Northern Kentucky. I have over 18+ years of experience in small business marketing in the region. From Corporate America to Locally Owned companies, I’ve been involved in most forms of marketing and have seen the good, the bad and the ugly. I have a strong passion for Guerilla & Grass Roots Marketing, Social Media and Internal Marketing Strategies.
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