MP TV – Episode 47 – Keeping Customers Happy at Hearth and Hill

For this week’s MP TV episode, Matt and Brooks Kirchheimer of Hearth and Hill sit down and take a closer look at how he keeps their customers happy. So sit down next your own hearth and settle in to learn more about:

🔥 Building trust with your customers
🔥 Why you need to be FIRST to call a customer back
🔥 Keeping your restaurant top of mind in a tourist town
🔥 Why it’s important to focus on the big picture
🔥 Taking advantage of local talent
🔥 Booking events the RIGHT way

Matt Plapp

I’m the CEO of Driven Media Solutions, a full service marketing firm located in Cincinnati & Northern Kentucky. I have over 18+ years of experience in small business marketing in the region. From Corporate America to Locally Owned companies, I’ve been involved in most forms of marketing and have seen the good, the bad and the ugly. I have a strong passion for Guerilla & Grass Roots Marketing, Social Media and Internal Marketing Strategies.
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