MP TV – Episode 83 – Darren Denington Spills Secrets From Secret Shoppers

On the road again🏁, and we picked up none other than Darren Denington! Darren is the founder of Service With Style😎 , a premiere secret shopping company🤫🛍️. Since 1998 Darren has ruled as the king 👑of getting a true guest’s perspective and showing restaurants how that can help them improve their business👍! In the back of the America’s Best Restaurants van🚘, Matt and Darren delve into:

🔑Service relies on the little things adding up
🔑A good score is easy to attain, if you pay attention
🔑Communication is necessary for a good guest impact
🔑Don’t assume customers are having a great experience
🔑90% is where you want to be
🔑4 Key areas for your manager to focus on

Recommended Posts